OPTIMUM PRIVACY POLICY

Optimum is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have. When we say “Optimum,” we mean CSC Holdings, LLC, its parent Optimum Communications, Inc. and its affiliates that provide the Services, such as Cequel Communications, LLC, CSC Investments II LLC, CSC Wireless LLC, and CSC Wireless NY, LLC.

We also use words like “we,” “us,” and “our” to refer to Optimum in this Policy.

You can use the links below to jump to any section of the Privacy Policy you wish to view.

When Does This Privacy Policy Apply?
Personal Information We Collect
How We Use Personal Information
How We Disclose Personal Information
Your Federal Privacy Protections
How Long We Keep Personal Information
How We Protect Personal Information
Children’s Privacy
Your Privacy Choices
Your State Privacy Rights
Changes to This Policy
How to Contact Us

How We Use Personal Information

In general

We use the personal information we collect for the following purposes:

Purpose	What this means
Provide and manage the Services	Set up and authenticate your account; deliver, maintain, optimize, and support the Services and your equipment; process billing, payments, and collections; measure credit and payment risk; and manage our network and systems.
Improve and develop the Services	Understand how the Services are used; perform analytics and reporting; and develop and improve features, products, and Services.
Communicate with you	Respond to your questions; send service, transactional, and account-related messages; and, where permitted, send marketing about Optimum products and Services.
Advertising and recommendations	Provide program and content recommendations and deliver advertising, including first-party advertising and advertising tailored to your interests across sites and apps (see “Your Privacy Choices” in Section 9 below).
Security, fraud, and safety	Protect our Services, customers, personnel, and property; detect and prevent fraud, abuse, and unauthorized use; and help keep people safe.
Legal and compliance	Enforce our terms and contracts, comply with applicable laws and legal process, and establish, exercise, or defend legal claims.

Anonymized and de-identified information

In some cases, we may anonymize or de-identify personal information collected about Optimum customers. Anonymized or de-identified information can no longer be reasonably used to identify you, and is used,

for example, for purposes such as measurement of viewership of programming and advertising, creation of tuning and viewing cohorts or segmentations, providing targeted content for our Services or facilitating delivery of relevant third-party advertising/promotional messages through our Services and on third party websites and other platforms (collectively, "De-Identified Audiences"). If you prefer to opt out of the use of your personal information for creating De-Identified Audiences, please see Section 9, "Your Privacy Choices" for information about how to do so.

Artificial intelligence and machine learning

We and our service providers may use personal information and de-identified or aggregated information to train and operate AI or machine-learning models for the business purposes described above, such as improving customer support, network operations, fraud detection, and the Services overall.

How We Disclose Personal Information

In general

We do not sell your personal information for monetary consideration or as that term is traditionally defined. However, certain of our marketing or advertising activities or analytics tools could be considered a "sale" or "sharing" or processing for targeted advertising under certain U.S. state privacy laws, as described in Section 9.

We disclose personal information as necessary to render our Services, or conduct legitimate activities related to those Services, as described below and in this Policy.

Category	Reasons we may disclose
Service Providers	We share personal information with vendors that perform Services for us such as billing and payments, customer support, network and IT, analytics, marketing, and security, and that are contractually required to protect the information and use it only for the purposes we provide it.
Affiliates	We share personal information within the Optimum family of companies to provide, support, and improve the Services and for the purposes described in this Policy.
Advertising and Analytics Partners	Subject to requirements of applicable law, we may disclose (and our advertising partners may collect) online identifiers such as IP address and cookie, device, or advertising IDs, internet activity information, and information that you provide to us, such as encoded representations of your email address, address, or phone number. We and our advertising partners use this information for the purpose of developing, enabling, enhancing, and measuring how we advertise and market Optimum Services. Data obtained through the Optimum Text Alert Notifications program is not disclosed with any third parties for their marketing reasons/purposes. Optimum additionally does not disclose your CPNI to non-affiliates for marketing purposes. We may, however, use telephone CPNI or disclose de-identified information to tailor your service and to market related Optimum phone products and services to you. For information about your choices about information that we may disclose and that our partners may collect for these purposes, please see Section 9, “Your Privacy Choices” Additionally, depending on where you live, state law may provide you additional rights. Please see Section 10, “Your State Privacy Rights” for more information.
Account-holders and Users	We may share information about an account and its use with the primary account holder and authorized users on the account.
Other Carriers	If you use mobile or VoIP phone service, we may exchange information with other carriers and providers as needed to connect and support your calls and service (for example, while roaming).
Government, Law Enforcement, and pursuant to judicial process	We may disclose information to comply with law and legal process; to enforce our terms and contracts; to respond to government and law-enforcement requests; to protect the rights, property, and safety of Optimum, our customers, and the public; and in emergencies. We disclose cable and phone customer information only as permitted by the federal laws described below.
First Responders	If you subscribe to our VoIP or Mobile phone Services, we may transmit your name, number, and registered location to a public safety answering point ("PSAP") when you dial 911 for emergency services.
Business Transfers	If all or part of our business is sold, merged, financed, or reorganized, we may transfer information as part of that transaction, subject to this policy.

Other purposes

We may also disclose personal information in other ways, such as when you direct us to; in accordance with our Service-Specific Notices, where they apply; or where you otherwise have consented.

Your State Privacy Rights

A number of states give residents additional rights with respect to personal information. The rights you have, and the exceptions that apply, depend on where you live. Residents of states with these privacy laws can learn more about their rights and choices; This section only applies to residents of the states identified in it.

The rights provided in this section may not apply in every circumstance. In some cases, we might limit or deny your request to exercise them because the law allows us or requires us to do so. We may also deny certain types of requests if we are unable to verify who you are. Where required by applicable law, we will notify you if we reject your request and notify you of the reasons we are unable to honor your request. We won’t discriminate against you for exercising these rights.

State disclosures regarding personal information

Certain states require us to provide additional disclosures regarding what we do with your personal information:

We do not engage in profiling that produces legal or similarly significant effects.
We do not "sell" your personal information for monetary consideration or as that term is otherwise generally defined; however, we may disclose personal information such as identifiers and internet or other electronic network activity information to advertising, analytics, and social network partners for targeted advertising and cross-context behavioral advertising, as described in the “How We Disclose Personal Information” section of this Policy. We do not disclose “sensitive personal information” or “sensitive data” (as those terms are defined under your state’s law) for these purposes.
We may disclose the categories of personal information identified in Section 2, "Personal Information We Collect," with the categories of third parties identified in Section 4, "How We Disclose Information."
We do not knowingly sell the personal information of consumers under 18, or disclose such personal information for purposes of cross-context behavioral or targeted advertising.

Where we engage in one or more of the foregoing practices, you can exercise your right to opt out by following the methods listed in the "Your Privacy Choices" section of this Policy.

Additional information for residents of additional states, including Connecticut, New Jersey, and Texas

What rights do I have?

Residents of these states have the rights described below:

Know and access. Confirm whether we process your personal information, access that information, and obtain a copy of your personal information in a portable format;
Correct. Correct inaccuracies in your personal information;
Delete. Delete personal information we have collected from or about you, subject to certain exceptions;
Opt out of Sale, Targeted Advertising, and Profiling. Opt-out of the sale of your personal information, the processing of your personal information for targeted advertising, and any profiling that produces legal or similarly significant effects;
Withdraw consent. You have the right to withdraw your consent to the processing of your personal information;
Appeal. Appeal a decision to decline your request.

How can I exercise my rights?

You, or an authorized agent acting on your behalf, may submit a request by visiting https://www.Optimum.com/CTDPA-form or contacting us at 1-806-418-8888. You may also opt out of the use of your personal information for targeted advertising through the methods described in the "Your Privacy Choices" section of this Policy.

To protect your information, we may verify your identity before responding, which generally requires that we confirm you are a current or former customer; we may ask you to provide information so we can match it to information we maintain. We will respond within the time your state's law requires. If we decline your request, we will tell you how to appeal; if we deny your appeal, we will give you a way to contact your state's attorney general.

Sensitive data collection and use
We will obtain your consent before processing sensitive information or data where your state's law requires it. We do not presently collect information about your health, biometric or genetic data, or sexual orientation. We may collect precise geolocation information about you in some circumstances with your consent, such as to help troubleshoot your network connection. For Optimum Mobile customers, we may collect and share real-time precise geolocation information with law enforcement upon receipt of valid legal process. We do not otherwise collect or store such information. We may collect information regarding your race, ethnicity or religion where permitted under your state’s laws and with any required consent. We may also collect your Social Security Number for credit-related purposes, including to verify your credit standing or make inquiries about your credit experiences.

Additional information for California residents

Notice at Collection

We may collect the categories of personal information from the categories of sources detailed below in Personal Information Collection and Use. Depending on how you interact with us, we may use these categories of personal information for the business purposes described in Section 3, "How We Use Personal Information". We retain your Personal Information as described in Section 6.

Personal Information collection and use

The table below describes the personal information (as defined under California law) that we have collected about residents of California in the preceding twelve months, the sources of information, our purpose for the collection and use of such personal information, the specific business and commercial purposes for disclosing, "sharing" or "selling" personal information and the categories of third parties to whom personal information is disclosed or shared.

Category and Examples	Sources	Purpose of Collection, Use, Disclosure, and Sharing	Categories of Third Parties With Whom CA Personal Information Was Disclosed for a Business Purpose	Categories To Whom Information Is Sold or Shared
Identifiers (e.g., name, address, email, phone, IP address, device/cookie IDs)	From consumers Automatically collected or generated in connection with Services From third party partners	Provide, manage and improve Services Advertising and recommendations Communicate with you Generate de-identified information Security, fraud, and safety Legal and compliance	Service Providers Optimum affiliates Account owners/users Payment processors and financial institutions Public safety answering points Third party mobile carriers Government, judicial, and law enforcement	Analytics and advertising partners and networks Social networks
Customer records (e.g., contact, payment, and financial information)	From consumers Automatically collected or generated in connection with Services	Provide, manage and improve Services Communicate with you Generate de-identified information Security, fraud, and safety Legal and compliance	Service Providers Optimum affiliates Account owners/users Government, judicial, and law enforcement	None
Characteristics of protected classifications (e.g., race/ethnicity data)	From third party partners	Advertising and recommendations	None	Analytics and advertising partners and networks Social networks
Commercial information (e.g., services purchased, usage)	From consumers Automatically collected or generated in connection with Services From third party partners	Provide, manage and improve Services Advertising and recommendations Generate de-identified information Security, fraud, and safety Legal and compliance	Service Providers Optimum affiliates Account owners/users Mobile carriers Government, judicial, and law enforcement	Analytics and advertising partners and networks Social networks
Internet or other electronic network activity (e.g., website interactions and connection information)	Automatically collected or generated in connection with Services	Provide, manage and improve Services Communicate with you Advertising and recommendations Generate de-identified information Security, fraud, and safety Legal and compliance	Service Providers Optimum affiliates Third party mobile carriers Government, judicial, and law enforcement	Analytics and advertising partners and networks Social networks
Geolocation data	Automatically collected or generated in connection with Services	Provide, manage and improve Services Security, fraud, and safety	Service Providers Optimum affiliates Public safety answering points	None
		Legal and compliance	Government, judicial, and law enforcement Third party mobile carriers
Sensory data (e.g., call recordings)	Automatically collected or generated in connection with Services	Provide, manage and improve Services Security, fraud, and safety Legal and compliance	Service Providers Optimum affiliates Third party mobile carriers Government, judicial, and law enforcement	None
Other Sensitive Personal Information (e.g., SSN, precise geolocation, account credentials)	From consumers From third party partners	Provide, manage and improve Services Security, fraud, and safety Legal and compliance	Service Providers Optimum affiliates Account owners/users Government, judicial, and law enforcement	None
Inferences	From third party partners	Advertising and recommendations Generate de-identified information	Service Providers Optimum affiliates	Analytics and advertising partners and networks Social networks

Your California privacy rights

California residents may exercise the following rights with respect to their personal information:

Know and access. Confirm whether we process your personal information, access that information and the specific pieces of personal information we have collected about you, along with the categories of information, the categories of sources, the business or commercial purpose for collecting it, and the categories of third parties to which we disclose it, and obtain a copy of your personal information in a portable format;
Correct. Correct inaccuracies in your personal information;
Delete. Delete personal information we have collected from or about you, subject to certain exceptions;
Opt out of Sale and Sharing. Opt-out of the sale of your personal information, and the processing of your personal information for cross-context behavioral advertising; and
Limit use and disclosure of your Sensitive Personal Information. Limit the use and disclosure of your Sensitive Personal Information to specific purposes denoted under California law.

Submitting consumer rights requests

You can submit a request to know, request to delete, or request to correct ("Consumer Rights Request") by filling out form available at https://www.Optimum.com/ccpa-form, or by contacting us at 1-806-418-8888.

We are only required to respond to verifiable Consumer Rights Requests made by you, or someone legally authorized to act on your behalf. You may also make a verifiable Consumer Rights Request on behalf of your minor child. When you submit a verifiable Consumer Rights Request, we will take steps to verify your request ‎by email or telephone call. In some cases, we may request additional information in order to verify ‎your request or where necessary to process your request. If we are unable to adequately verify a ‎request, we will notify the requestor. Authorized agents will be required to provide proof of their ‎authorization and we may also require that the relevant consumer directly verify their identity and ‎the authority of the authorized agent.‎

We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Right to opt out of Sale or Sharing

We do not sell personal information about California residents for monetary consideration or as that term is traditionally defined. We may use certain advertising and analytics tools or make personal information available for cross-context behavioral advertising. You may opt out using the methods described in the "Your Privacy Choices" section of this Policy. We do not knowingly Sell or Share the personal information of California residents under 18.

Right to limit the use of Sensitive Personal Information

Under the CCPA, California residents have the right to direct us to limit our use and disclosure of their Sensitive Personal Information in order to infer characteristics about them. You can exercise that right at optimum.net/privacy-preferences.

Shine the Light and CalOPPA

Under California’s Shine the Light law, California customers may request information about whether we have disclosed personal information to third parties for their marketing purposes. If you request it, we will provide you with a notice of your right to prevent sharing of your personal information as well as a cost-free means of doing so. You may request such a notice via email ([email protected]) or by submitting a written request to Optimum at 1111 Stewart Ave., Bethpage, NY 11714, Attn. Shared Services specifying that you seek your "California Customer Choice Notice." Please allow thirty days for a response.

Our Services do not respond to "Do Not Track" signals; however, we honor the Global Privacy Control as described in Section 9, above.

OPTIMUM PRIVACY POLICY

When Does This Privacy Policy Apply?

Personal Information We Collect

How We Use Personal Information

How We Disclose Personal Information

Your Federal Privacy Protections

How Long We Keep Personal Information

How We Protect Personal Information

Children’s Privacy

Your Privacy Choices

Your State Privacy Rights

Changes to This Policy

How to Contact Us